Windows 10 with Horizon View Agent generates BSOD

After installing the VMware Horizon View Agent (6.1.1)  on a Windows 10 (tested with build 10240), it generates a Blue Screen Of Death (BSOD) when pressing Ctrl+Alt+Del/Ins.



The error is: DRIVER_IRQ_NOT_LESS_OR_EQUAL (kbdclass.sys).

To fix the problem (The solution was found on the Microsoft Community site, link):

  • RDP to the Windows 10 VM
  • Edit HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\UpperFilters
  • Put the kbdclass before the vmkbd value
  • Reboot the VM

Upperclasses Uppper2

After changing the UpperFilters value I was able to login the Horizon View desktop without BSOD.



3 thoughts on “Windows 10 with Horizon View Agent generates BSOD”

  1. Just wondering if anyone has seen a KB article from VMware about this yet? I wasnt able to find one.

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