Blue circle in the vSphere client after upgrading to vCenter Server 6.7 Update 2

After upgrading the vCenter Server Appliance (VCSA) to version 6.7 Update 2, I tried to log in using the vSphere Client. After entering the credentials an endless blue running circle appears.

In the VAMI interface (https://vcsa-fqdn:5480) of the VCSA, the health statistics of all the components are green (okay) so I decided to reboot the VCSA.

After the VCSA reboot I encountered the same blue running circle when trying to log in using the vSphere Client. I tried Firefox and Google and the Internet Explorer browser. The only browser that worked was Internet Explorer. I never used  Internet Explorer before so I tried to clear the cache of Google Chrome and Firefox using the following methods:

Clear cache, cookies and history of Google Chrome:

  • Open Chrome.
  • At the top right, click More More
  • Click More tools and then Clear browsing data
  • Time range: All time
  • Select Browser history, cookies and cache images and files
  • Click Clear data

Clear cache and cookies of Firefox browser:

  • Open firefox
  • In the address bar enter: about:preferences
  • Click Privacy & Security
  • Under Cookies and Site Data select Clear Data
  • Check Cookies and Site Data and Cached Web Content
  • Click Clear and select Clear Now

After clearing the cache I was able to log in using the vSphere Client without the endless blue circle. So make sure to clear the cache of the browser(s) when experiencing the circle problem.

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